mi77 Privacy Policy

This Privacy Policy applies to all players who access mi77 through any device – whether through a desktop browser, mobile browser, or the mi77 app. It covers how mi77 handles personal data in connection with account registration, identity verification, betting activity, deposits, withdrawals, and general platform use.

By registering an account on mi77, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read together with the mi77 Terms and Conditions, which govern the overall use of the platform.

If you have any questions about how mi77 handles your personal data, you can reach out to us at [email protected] at any time.

Mi77 collects personal information from you in two main ways: information you provide directly when using the platform, and information collected automatically through your device and browsing activity.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number) submitted during account registration.
• Government-issued identification documents and proof of address submitted during KYC (Know Your Customer) verification.
• Payment details including Philippine bank account information and e-wallet details used for deposits and withdrawals.
• Communications you send to mi77 support, including queries, complaints, and responsible gaming requests.

Information collected automatically:

• Device information such as device type, operating system, and browser version.
• IP address and approximate location data based on network connection.
• Betting activity, transaction history, login timestamps, and session duration on the platform.
• Cookies and similar tracking technologies used to support platform functionality and improve your experience (see the Cookies section below).

Mi77 uses the personal data we collect for specific, legitimate purposes related to operating the platform and protecting both players and the business. We do not use your data for purposes that go beyond what is described here without first informing you.

• Account management: To create and maintain your mi77 account, process login requests, and send account-related notifications via email or SMS.
• KYC and fraud prevention: To verify your identity, confirm your age and eligibility, and prevent fraudulent activity, duplicate accounts, and money laundering.
• Payment processing: To process PHP deposits and withdrawals through your nominated Philippine payment method in a secure and accurate manner.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall betting experience across sports, casino, and esports categories.
• Responsible gaming : To monitor betting behaviour, apply player-requested limits, and support self-exclusion requests in line with our Responsible Gaming commitment.
• Customer support: To respond to your queries, resolve disputes, and follow up on account issues you raise with the mi77 support team.
• Promotional communications: To send you information about relevant promotions or platform updates, where you have opted in to receive these. You can opt out at any time through your account settings.

Mi77 will not use your personal data to make fully automated decisions that significantly affect your account without giving you the opportunity to review or challenge the outcome.

Mi77 does not sell, rent, or trade your personal information. We share your data only in limited circumstances and only to the extent necessary for each purpose.

• Service providers: Mi77 works with trusted third-party providers for payment processing, identity verification, IT infrastructure, and customer support tools. These providers access your data only to perform services on behalf of mi77 and are bound by confidentiality obligations.
• Payment partners: Your payment details are shared with relevant Philippine payment processors to facilitate deposits and withdrawals. These partners operate under their own security and data protection standards.
• Legal and regulatory requirements: Mi77 may disclose your personal data when required to do so by law, court order, or applicable regulatory authority. This includes disclosures related to anti-money laundering obligations or investigations into fraud.
• Business transfers: In the event of a merger, acquisition, or restructuring of the mi77 business, your data may be transferred to the successor entity. You will be notified if this occurs in a manner that materially affects your rights.

In all cases, mi77 takes reasonable steps to ensure that any third party receiving your data handles it responsibly and in a manner consistent with this Privacy Policy.

Mi77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.

• All data transmitted between your device and the mi77 platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password authentication and OTP (one-time password) verification for sensitive actions.
• Mi77 systems are monitored continuously for unusual activity, including suspicious login attempts and irregular transaction patterns.
• Access to personal data within mi77 is restricted to authorised personnel who need it to perform their role.

While mi77 applies strong security practices, no system can be guaranteed completely secure. You also play a role in keeping your account safe by using a strong, unique password and never sharing your login credentials or OTP codes with anyone else. If you suspect your account has been compromised, contact [email protected] immediately.

Mi77 uses cookies and similar technologies to make the platform work properly and to understand how players use the site. Cookies are small text files stored on your device when you visit mi77.

• Essential cookies: Required for core platform functions such as keeping you logged in and maintaining your session during a betting activity. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help mi77 understand which sections of the platform are most used, how players navigate between pages, and where technical issues may occur. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember settings you have applied to your account or session, such as language preferences or display options.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on mi77, particularly features that depend on session continuity. Continued use of the platform after being informed of our cookie use is considered acceptance of the essential cookies required for operation.

Mi77 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with applicable legal and operational requirements.

• Account information and transaction records are retained for a minimum period after account closure to comply with financial recordkeeping obligations.
• KYC documents are retained for the period required under applicable anti-money laundering rules.
• Support communications and dispute records are kept for a period sufficient to resolve any outstanding matters.

Once data is no longer required for legal, regulatory, or operational purposes, mi77 will securely delete or anonymise it. You may request information about the specific retention period applicable to your data by contacting [email protected].

As a mi77 player, you have rights over your personal data. You can exercise any of the following rights by contacting us at [email protected]:

Mi77 will respond to all verified privacy requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your account security.

Mi77 is strictly an adults-only platform. You must be at least 21 years of age to register and use mi77. We do not knowingly collect personal data from anyone under 21.

If mi77 becomes aware that a person under 21 has registered an account, that account will be closed immediately and any associated data will be deleted in accordance with our retention policy. If you believe a minor has accessed mi77, please notify us at [email protected] so we can investigate and take action promptly.

Mi77 may update this Privacy Policy from time to time to reflect changes in how we operate, new platform features, or updates to applicable data protection requirements. When changes are made, the revised policy will be published on this page with an updated effective date.

For significant changes that affect how your data is used, mi77 will make reasonable efforts to notify you through the platform or by email. Continuing to use mi77 after such changes are posted means you accept the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests related to this Privacy Policy or how mi77 handles your personal data, please contact our support team directly.

Email: [email protected]

Our team is available to assist players across the Philippines, including those in Manila, Quezon City, Cebu, Davao, and other locations. We aim to respond to all privacy-related enquiries promptly. You can also visit our FAQ page for answers to common questions about your account and the platform.